IT • Aviation • Operations

Technical.
Service-Focused.
Building Forward.

I’m Ezekiel Davis, an Information Technology student, private pilot, and operations professional in the Toledo area. I enjoy solving practical problems, helping people work through technology issues, and learning how systems fit together.

View IT Experience

Professional Snapshot

Education A.S. Information Technology
Academic Performance 4.0 GPA
Technical Foundation A+ Coursework
Aviation FAA Private Pilot

About Me

My background combines technical coursework with customer-facing operations and leadership. I’m completing an Associate of Science in Information Technology while working in aviation operations, where accuracy, communication, prioritization, and calm problem-solving matter every day.

Technical Curiosity

I like understanding why systems work, diagnosing what is going wrong, and learning the tools needed to solve the problem correctly.

People First

My strongest professional experience has been helping customers, students, pilots, instructors, and team members navigate questions and changing situations.

Ownership

I’m comfortable managing multiple priorities, documenting information carefully, communicating updates, and escalating when a problem needs more expertise.

Information Technology

I’m completing my A.S. in Information Technology at Point University with a 4.0 GPA. My coursework has included CompTIA A+ preparation and hands-on exposure to computer hardware, Windows, networking, troubleshooting, programming, and databases.

Support & Systems

Windows Microsoft 365 Hardware & Peripherals Software Setup Technical Troubleshooting Documentation

Networking & Development

Networking Fundamentals TCP/IP DNS DHCP SQL Python Git & GitHub HTML / CSS / JavaScript

Professional Experience

My work experience has developed the service, communication, prioritization, and troubleshooting habits that translate directly into technical support.

Suburban Aviation

FBO Operations & Dispatch Representative

  • Support pilots, instructors, students, and customers across multiple digital systems.
  • Troubleshoot routine account, scheduling, and technology issues.
  • Manage changing operational information while prioritizing multiple requests.
  • Maintain accurate records and communicate updates clearly across teams.

Chick-fil-A

Training & Standards Leader

  • Led and trained a team of 12+ employees through onboarding and ongoing development.
  • Helped team members solve operational problems and understand procedures.
  • Worked in a high-volume customer-service environment with competing priorities.
  • Built strong habits around communication, patience, accountability, and escalation.

Aviation

Aviation remains an important part of my background and long-term goals. It has strengthened my approach to preparation, procedures, risk management, communication, and continuous learning.

FAA Private Pilot Certificate
Airplane Single-Engine Land, issued September 2025.
Aviation Operations
Professional experience supporting flight-school and FBO operations, including scheduling, customers, aircraft availability, and changing operational needs.
Long-Term Development
Continuing to build technical, professional, and aviation experience with an emphasis on disciplined learning and strong service.

Contact

For IT, professional, aviation, or project-related opportunities, feel free to reach out directly.